Effective Date: 2024-06-01
1. Introduction
Welcome to BreezChat AI. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our online AI chatbot services for WooCommerce and Magento 2 ecommerce solutions. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information from you when you:
- Register for an account
- Subscribe to our services
- Contact our support team
- Use our chatbot services
This information may include, but is not limited to:
- Name
- Email address
- Billing information
Any other information you provide to us
2.2 Usage Data
We collect information that your browser sends whenever you visit our website or use our services. This may include:
- Your computer’s Internet Protocol (IP) address
- Browser type and version
- Pages you visit on our site
- Time and date of your visit
- Time spent on those pages
- Other diagnostic data
3. Use of Information
3.1 To Provide and Maintain Our Services
We use your information to:
- Set up and manage your account
- Provide, operate, and maintain our services
- Improve and personalize your experience
- Process transactions and send you related information
3.2 Communication
We may use your personal information to:
- Communicate with you about your account or transactions
- Send you updates, promotional materials, and other information that may be of interest to you
3.3 Usage Data
Usage data helps us to:
- Monitor and analyze trends, usage, and activities
- Improve the functionality and user experience of our services
4. Data Sharing and Disclosure
4.1 Third-Party Service Providers
We may employ third-party companies and individuals to facilitate our services, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
4.2 Compliance with Laws
We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Data Security
We take reasonable measures to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
7. AI Training Data
The conversations conducted with our chatbot may be used to train our large language model. However, this training is strictly for the benefit of the subscriber who engaged in the conversation. The outcomes of this training will be applied solely to improve the chatbot’s performance on the subscriber’s own website and will not be used for the benefit of other subscribers or shared with third parties.
8. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
9. Children’s Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: enquiry@breezlab.ai
Thank you for choosing BreezChat AI. We value your privacy and are committed to protecting your personal information.